Partial system outage impacts airports in Canada, with longer wait times at customs

Canada’s biggest airports are facing a partial system outage, the country’s border agency notified travellers on Tuesday.

Toronto Pearson Airport and Montréal-Trudeau International Airport are experiencing delays at customs, Canada Border Services Agency (CBSA) said.

“Travellers are being processed manually and additional resources are being made available to minimize wait times,” the agency told CTV News.

The extent of the outage is unclear and a timeline to resolve the problem has not been provided, however the agency is working with partners to fix the issue, officials wrote in a statement on X.

Toronto’s Pearson Airport officials say inspection kiosks at Terminals 1 and 3 have been impacted. Passengers may experience longer-than-normal wait times at customs, the airport posted on X.

Ottawa International Airport doesn’t appear to have been affected by the outage.

“CBSA agents are processing passengers, and everything appears to be going well so far with no delays,” the airport told CTV News Ottawa in an emailed statement.

Montréal-Trudeau International Airport said it has not been severely impacted; however, delays may be expected.

“Technicians are currently assessing, and a contingency plan has been deployed, enabling passengers to be processed, but obviously with a longer-than-usual delay,” a spokesperson told CTV News Montreal.

This is a developing story. More details to come…